We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information when you visit our website or use our services. This policy also explains your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Information

When you visit our website or interact with our services, we may collect personal information such as your name, email address, phone number, and postal address. We collect this information only when you provide it, for example, when you sign up for our newsletter, make a purchase, or contact us through our website.

1.2 Usage Information

We may also collect non-personal information about how you interact with our website, such as your IP address, browser type, device information, and browsing patterns. This information helps us analyse trends, improve our website, and enhance our user experience.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

2.1 Contractual Necessity

To fulfil our contract with you, such as processing orders and providing customer support.

2.2 Legitimate Interests

To improve our services, understand user preferences, and send marketing communications (where not overridden by your rights).

2.3 Consent

For sending newsletters and other marketing materials when you have given explicit consent.

2.4 Legal Obligation

To comply with legal obligations.

3. How We Use Your Information:

3.1 To Provide Services

We use the information we collect to fulfil your requests, process your orders, and provide customer support.

3.2 To Communicate with You

We may use your contact information to send you updates about our products, promotions, and important notices. You can opt out of these communications by following the unsubscribe instructions in our emails or contacting us directly.

3.3 To Improve Our Services

We analyse the data we collect to understand our customers’ preferences better and improve the quality of our products and services.

4. Email Communication

4.1 Collection of Email Addresses

We collect email addresses from users when they voluntarily provide them to us through our website, during account registration, or through other means of communication. By providing your email address, you consent to receive emails from us.

4.2 Use of Email Addresses

The email addresses we collect are used for the following purposes:

• To send updates, newsletters, and other relevant information regarding our services.

• To respond to user inquiries, requests, or feedback.

• To send notifications related to your account or transactions.

• For marketing purposes, including promotions and special offers, unless you have opted out of receiving such communications.

4.3 Third-Party Sharing

We do not sell, rent, or lease email addresses to third parties. However, we may share your email address with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you as long as those parties agree to keep your information confidential.

4.4 Opt-Out and Unsubscribe

If you no longer want to receive marketing emails from us, you can just opt out by following the unsubscribe instructions included in each marketing email or by contacting us directly. Just so you know, even if you opt out of receiving marketing communications, we may still send you important administrative messages.

4.5 Email Security

We are committed to ensuring the security of your email information. We employ various security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is entirely secure.

4.6 Changes to this Email Communication Policy

We may update this section of our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'd like to encourage you to review this policy periodically to stay informed about how we are protecting your information.

5. Data Security

We are committed to protecting the security of your personal information and have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We want you to know that we keep your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, or internal policy requirements.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

7.1 Right to Access

You can request access to the personal data we hold about you.

7.2 Right to Rectification

Please feel free to request correction of any inaccurate or incomplete personal data.

7.3 Right to Erasure

You can request the deletion of your personal data under certain circumstances.

7.4 Right to Restrict Processing

You have the right to request that the processing of your personal data be restricted under certain conditions.

7.5 Right to Data Portability

Under certain conditions, you have the right to request the transfer of your personal data to another organisation or directly to you.

7.6 Right to Object

Under certain circumstances, you have the right to object to the processing of your personal data.

7.7 Right to Withdraw Consent

If we are processing your personal data based on your consent, you can withdraw your consent at any time.

8. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services to you. We may share your information with trusted third-party service providers who help us operate our website, conduct our business, or service you if those parties agree to keep this information confidential.

9. Cookies

Our website uses cookies to enhance your browsing experience and track usage patterns. You can control cookies through your browser settings, but please remember that disabling cookies may affect the functionality of our website.

10. Children’s Privacy

Our website and services are not directed at children under 13; we do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it from our records.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes you can make will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please email us at info@benbarrell.com.

Last updated: 2024